Dear Lisa,

Thank you for your feedback — we truly appreciate you taking the time to share your experience.

We’re sorry to hear that your visit didn’t meet your expectations. It sounds like there may have been some miscommunication regarding the type of hair removal treatment used. We typically work with one method — either wax or sugar — depending on the treatment selected, and each behaves a bit differently. We’re always happy to explain the process in more detail during your appointment, and we regret if this wasn’t made clear or if you felt unheard at the time.

Regarding your concerns about cleanliness, please know that we take hygiene extremely seriously. Our treatment rooms are thoroughly cleaned every day and sanitized after each client without exception. We’re confident in our standards, but if anything felt off during your visit, we apologize and will absolutely review it internally.

Your comfort and satisfaction are very important to us, and we’d love the opportunity to welcome you back for a better experience in the future.

Warm regards,
Team SBL