Dear Annamaria,

Thank you for your visit and your feedback. We’re sorry to hear that you felt the treatment was not good value for money.

We would like to kindly point out that the service “Removal + Manicure without color” clearly states in the description that it does not include any color application. For a manicure with color, a different service must be selected during booking.

We make every effort to ensure that our service descriptions are clear and transparent, so clients know exactly what to expect. For this reason, we kindly ask that bookings are reviewed carefully to avoid any misunderstandings.

We truly appreciate honest reviews based on the actual service received, rather than confusion caused during the booking process. Of course, we’re always happy to answer any questions beforehand to ensure clarity.

Kind regards,
Team SBL

Dear Paulina,

Thank you for your feedback. We’re sorry to hear that you experienced lifting and chipping with your BIAB nails after 9 days.

We’d like to mention that this was not your first visit with us, and in the past you seemed satisfied with our services. If something wasn’t right this time, we would have appreciated it if you had contacted us directly. We always encourage our returning clients to reach out so we can assess the issue and find a suitable solution.

Our goal is to deliver consistent quality, and we’re always open to constructive feedback when given the chance to resolve things properly.

Kind regards,
Team SBL

Dear Giannina,

Thank you for your feedback. We’re truly sorry to hear that your pedicure didn’t meet your expectations. We always aim to provide a high standard of service, so it’s important for us to understand what went wrong.

If you’re comfortable sharing, could you let us know more specifically what aspects of the pedicure you were unhappy with? Your input would really help us improve and ensure a better experience for all our clients.

We appreciate your time and hope to hear from you soon.

Team SBL