Thank you for your feedback. We understand your concerns regarding the treatment. Please note that choosing a junior technician may result in a different experience compared to a master technician. Junior technicians are still in their training phase, which is why their prices are lower and treatment times are usually longer. There is a reason for this distinction, and it can affect the outcome you expect. We appreciate your understanding and hope to provide you with an improved experience in the future.
For future appointments, we kindly recommend booking with our master technicians to ensure the highest level of service and results.

Regards,
SBL

Dear Sarah,

It’s important to understand what a Smart Pedicure actually includes. This treatment is clearly described when booking and does not involve medical procedures like the removal of ingrown toenails.

If you needed help with an ingrown toenail, we offer a separate treatment specifically for that, performed by a specialist. Had you booked that service, you would have been scheduled with the right technician.

Clients consistently have a great experience with our Smart Pedicure, and if yours was painful, it’s most likely due to a mismatch in expectations—not the treatment itself.

Please make sure to read treatment descriptions carefully next time to avoid confusion.

Smart Beauty Lab