Dear Sarah,

It’s important to understand what a Smart Pedicure actually includes. This treatment is clearly described when booking and does not involve medical procedures like the removal of ingrown toenails.

If you needed help with an ingrown toenail, we offer a separate treatment specifically for that, performed by a specialist. Had you booked that service, you would have been scheduled with the right technician.

Clients consistently have a great experience with our Smart Pedicure, and if yours was painful, it’s most likely due to a mismatch in expectations—not the treatment itself.

Please make sure to read treatment descriptions carefully next time to avoid confusion.

Smart Beauty Lab