Dear Delfina,

You’ve visited us before and know the quality and care we put into our work. It’s important to clarify that we do offer a one-week guarantee for any issues like chipping or product not curing properly.

However, if you choose to wear very long nails, breakage can happen — and that’s outside of our responsibility. This was exactly what the owner tried to explain. If you’re not open to hearing that explanation, it doesn’t make the conversation rude — it simply means we’re being honest.

We stand behind our work, but we also believe in setting realistic expectations.

— Elena, Smart Beauty Lab