Dear Katerina,

We are truly sorry to hear about your recent pedicure experience, especially knowing that you have visited our salon before. We always aim to provide the best possible service, and it’s disappointing to hear that we fell short this time.

We also noticed that although you have visited us multiple times in the past, you haven’t shared any positive feedback, but when something went wrong — which, unfortunately, can happen as every technician works differently — it prompted this review. We understand that working with sharp instruments always carries a small risk, even though we take every precaution to prevent such incidents.

For your future visits, we’d like to remind you that you can always book your preferred technician directly through our website to ensure you get the style and service you enjoy most.

We hope to have the opportunity to welcome you again and restore your trust in our services.

Warm regards,
Elena Kebadze
Smart Beauty Lab

Dear Irene,

We would like to clarify your review.
It was your own choice not to have color applied to your toes due to personal reasons, which we will not discuss publicly out of respect for your privacy. Before the treatment, you received a full explanation of what would be done and how to care for the results afterwards.

You received the full one-hour treatment you booked and paid for. There was no “alternative” treatment given, and no part of the service was shortened or skipped. Therefore, there is no basis for a refund or compensation.

We kindly remind all clients to address any questions or concerns directly in the salon during the appointment, so we can resolve them immediately, rather than posting unfair or misleading reviews afterwards. We work hard to provide quality service and expect the same level of respect in return.

Kind regards,
Smart Beauty Lab